"I never cease to be impressed by the usefulness and value of SmartDraw and by the phenomenal customer service I have received from your company." Joel Postman - Palo Alto, CA
"You guys are fantastic—great customer service and great software—a real pleasure to work with!" Bill Griffith - Boulder, CO
"Unbelievable! I've been in the technology business for almost 15 years and I have NEVER received such outstanding customer service!"
Linda Rafats - Potomac, MD
"Very good products and very good support!" Jim Taylor - Lancaster, SC
"I just want to tell you that I think your company gets an A+ for (1) accurate and detailed sales description of the product (your numerous examples sold me); (2) excellent purchasing, confirmation, and download process; (3) great follow up with the delivery of the actual CD (with attractive design and packaging); and (4) the program itself. I wanted you to know what a nice change it is to deal with a company that does what it says it's going to do: deliver efficiently a very good, useful product at a fair price (a much better value than VISIO)." Gordon P. Bardet, President, Pioneer Motor Bearing Co.
"SmartDraw is a SUPERB product, and I was VERY pleased that I could call and get immediate, live, helpful, English-speaking tech support!" John Bryant - www.helpme.com, Phoenix, AZ
"The best response I have ever had from a Customer Service department!" Bill Anderson - Author/Consultant
"When I called in to your tech support line, it was great to get someone live (not a recording) who was friendly and could knowledgeably answer my questions. It clinched the sale!" Tricia Long - Tacoma, WA
"You have great software that is very user friendly and easy to learn, and you are very responsive to your users. I wish all providers were as good as you!!" Rosita Fichtel - Larchmont, NY
"I liked the evaluation process very much, including the free software trial, email tips and survey. I feel that all of these details show customer care and courtesy." Jean-Francois Elfouly - Paris, France
"After having to transfer all of my programs to a new computer, I was totally impressed with the simplicity and capability of the SmartDraw web site for allowing access to my account information and the ability to easily download a clean, updated version of SmartDraw to ensure complete functionality on my computer once again. Thanks." Dave Legg - Fort Frances, Ontario Canada
"This is easily the most helpful, quick and patient customer service experience I've ever had. I really love your product. We bought Visio, but I went back to SmartDraw because I think it blows Visio® away for ease of use." Adam Seifer - COO, SixDegrees Inc.
"Brilliant product - I also compliment your after sales service and support- Excellent! My business writes, designs, develops and produces corporate training manuals and other associated resources. Your products have assisted our production staff in the design of some very "smart" flowcharts and some excellent and effective front covers for our clients' manuals." Vivien L. Deighton, CorpExec, Gold Coast Queensland, Australia
"SmartDraw is exactly what I needed. It is simple to use and effective, with great tutorials and a great, seamless website purchasing experience. Thanks - it made my project that much easier to handle!" Robin Ellins - Toronto, Ontario, Canada
"Wow! You have the best web site of any drawing product. It gives a very good idea of what the product offers and has great graphics! I visited the web sites of Autosketch 8, Quickcad 8, SmartSketch and AutoDesk and they could not give me a good idea of what their products were all about. After spending some time on your website, I knew that SmartDraw was the software for me. Thanks!" Kenneth Mosinski - Reseda, CA
