Where do I start?
Start by picking the low-hanging fruit. Every business has processes which are known or
suspected to be inefficient, vestigial, out-dated, or even unnecessary. If you have any
doubts about which processes those are, just ask the employees. They know, and unless
they're protecting their own jobs, they'll tell you.
Some businesses offer an incentive program, with cash bonuses for the employee whose
process-improvement idea creates the greatest cost-savings. Such an incentive program can
itself be seen as an improvement to the business process of soliciting employee
feedback.