Support Policies
Questions
You can submit technical questions to our engineers using the contact form found here. Priority is given to registered owners, but free trial users also receive fast, courteous support.
Free Maintenance Releases
Registered owners of the latest major release of SmartDraw can download patches that upgrade their program to the most recent maintenance release, free from SmartDraw's web site. Click here to download the latest patches and updates.
30 Day Money-Back Guarantee
If you are unsatisfied with SmartDraw, simply return it to us within 30 days, and we will refund the purchase price with no questions asked.
Special Upgrade Pricing
Upgrades to new major versions are offered to registered users at prices substantially below their original purchase price. Notices are sent to registered owners by e-mail.
