Internet Resources for Business Process Management

iSixSigma Portal
An online resource portal for quality management professionals. Review buzz words and other quality related terminology in their glossary, ask a question on the forums, or browse through a large collection of articles about implementing Six Sigma, Total Quality Management, ISO9000, and more.

American Society for Quality
A professional society dedicated to the development and promotion of quality tools, concepts, and techniques.

Six Sigma Forum
A forum for Six Sigma professionals to share information, submit articles, and receive discounts on related products and services.

American National Standards Institute (ANSI)
A private, non-profit organization that coordinates a voluntary standardization system in the United States.

ISO
Find out about ISO standards, visit industry forums, and read the latest news.

National Institute of Standards and Technology
Find quality guidelines and publications.

Quality Digest Magazine
Read quality related articles and find other great process improvement resources.

Books about Business Process Management

The Quality Toolbox
A comprehensive overview of over fifty tools commonly used by quality management professionals.
Get it from Amazon.com.

The Six Sigma Way
Learn how to use Six Sigma tools and techniques in this step-by-step implementation manual. Get it from Amazon.com.

The Memory Jogger II
An easy-to-use pocket guide that describes quality improvement tools. Get it from Amazon.com.

Rath & Strong's Six Sigma Pocket Guide
A handy reference guide for Six Sigma and DMAIC tools. Get it from Amazon.com.

Business Process Management: Profiting From Process
Provides clear and practical implementation strategies for change. Get it from Amazon.com.

Business Process Management: The Third Wave
Explains managing processes with an eye on IT and technology. Get it from Amazon.com.

The Six Sigma Handbook
A complete overview of quality management and organization with problem solving techniques and tools. Get it from Amazon.com.

Quality Management
An in-depth book about today's quality management principles including Just-in-Time, Six Sigma, and Quality Function Deployment. Get it from Amazon.com.

Other Related Resources

Organized Change
International consultancy in organizational change, quality, reengineering, teambuilding, training, measurement, and strategic planning.

Qudos Management Pty Ltd.
Effective solutions for compliance and business improvement.