A professional-looking step chart like this shows a purchase process in four steps, with explanations of each step underneat the title of the step.
Text in this example:
Post Purchase Behavior
The consumer will experience either satisfaction or dissatisfaction with the product /service. This will affect their decision making process for future products/services.
Evaluation & Selection
The consumer evaluates which product is the most suitable and then purchase that product.
The consumer gathers information on the variety of products, which can satisfy their recognizes need.
The consumer recognizes that they have a problem/ need for a product/service.