TUTORIALS
- Tutorial Home
- Using SmartDraw Business Process Management
- What is a Business Process?
- Why Actively Manage Processes?
- Where do I start?
- Why use SmartDraw?
- Define a Problem and Select a Project
- Use a Decision Matrix to Select a Project
- Plan the Project
- Document the Existing Processes
- Flowchart Your Improved Process
- Audit and Evaluate Your Solution
- Conclusion
- Other Tutorials
- BPM Examples
MORE INFO
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Business Process Management Center
Why Actively Manage Processes?
Why not just solve problems as they arise? Why spend the time and money to analyze processes that seem to be working? The answer is that active, methodical Business Process Management can identify bottlenecks and inefficiencies that are invisible to the organization—and it can find room for improvement even in well-refined procedures.
Pro-actively managing business processes can help your organization:
- Eliminate flaws
- Reduce the time spent on a specific task
- Decrease costs
- Decrease resources associated with any task
- Improve efficiency
- Improve overall quality
- Increase customer and employee satisfaction
Where do I start?
Start by picking the low-hanging fruit. Every business has processes which are known or suspected to be inefficient, vestigial, out-dated, or even unnecessary. If you have any doubts about which processes those are, just ask the employees. They know, and unless they're protecting their own jobs, they'll tell you.
Some businesses offer an incentive program, with cash bonuses for the employee whose process-improvement idea creates the greatest cost-savings. Such an incentive program can itself be seen as an improvement to the business process of soliciting employee feedback.
