TUTORIALS
- Tutorial Home
- Using SmartDraw Business Process Management
- What is a Business Process?
- Why Actively Manage Processes?
- Where do I start?
- Why use SmartDraw?
- Define a Problem and Select a Project
- Use a Decision Matrix to Select a Project
- Plan the Project
- Document the Existing Processes
- Flowchart Your Improved Process
- Audit and Evaluate Your Solution
- Conclusion
- Other Tutorials
- BPM Examples
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Business Process Management Center
A Requirement Worksheet
Created With SmartDraw
Using SmartDraw to Help Define a Problem and Select a Project
SmartDraw provides a number of ready-made forms for taking surveys and suggestions. You can customize these forms for your business, or create your own from scratch using SmartDraw's ready-made form elements.
Translate Customer Comments into Specific Requirements
After gathering feedback from customers, you'll want to consolidate it into a list of specific problems and concrete requirements for solving them. For example, if customers complain of poor service, it's not sufficient to set a broad goal such as "Improve Service." The Business Process Management strategy requires tangible, measurable goals, such as replying to e-mails within 24 hours.
Using SmartDraw
SmartDraw provides a number of templates including Requirement Worksheets and Critical-to-Quality Trees (CQT) to help you categorize quality requirements based on surveys and customer feedback.
Requirement Worksheet
A Requirement Worksheet is a table divided into three columns. In the first column, you should list customer comments. In the second column, you distill the comments into a list of general problems or issues and, in the last column, state the quality requirements that will address the problem.
