Business Process Management Center

Once you have a completed flowchart you can determine whether errors and inefficiencies are inherent in the process or whether the errors are a result of employees not following the process as charted. Ask yourself: Can the same process be completed using fewer steps? Are there redundancies? Are there unnecessary delays? Where do most errors or defects occur?

Take for example the flowchart above, which shows a simple doctor's visit. With nothing more than a cursory glance, it's easy to see that if the medical office wanted to improve the customer's experience, they could start by reducing the number of delays.