Transportation Options for Older Adults
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Transportation Vouchers Programs:
Area Agencies on Aging, Aging and Disability Resource Centers, and other social service organizations often provide fare assistance programs that enable qualified persons (usually economically disadvantaged older adults or persons with disabilities) to purchase vouchers for transportation services at a reduced rate. The vouchers are then used to pay for services from a participating transportation provider that can include public transportation, volunteer programs, or taxis and other private companies. Applications for these programs are required. Participants are responsible for reserving and securing the services they need.
Passengers activate this service by calling a dispatcher to request a ride between locations of their choice. Trips usually can be scheduled in advance or on the spot. Some taxis are wheelchair accessible and meet ADA standards; inquire with your local taxi providers. Fares are charged on a per-mile or per-minute basis on top of a base charge for each trip, and may be payable through a transportation voucher program.
Public transit agencies and local aging organizations provide free, hands-on instruction to help older adults and persons with disabilities learn to travel safely and independently within public transit systems. Topics discussed include the best routes to take to reach various destinations, hours of service, the cost of the trip (including available discounts), and how to pay for services (such as fare cards or tokens). Demonstrations on how to ride public buses and trains also are provided.
Public Transit/Fixed Route Service:
Public transit agencies provide bus and rail services along established routes with set schedules on a non-reservation basis — also referred to as “public transportation” or “mass transit”. Reduced rate fares and additional transportation services are available for older adults and persons with disabilities. Information about routes, schedules, fares, and special services are available through your public transit agency.
Door-through-Door (Escort) Service:
Private agencies provide drivers or escorts who offer personal, hands-on assistance by helping passengers through the doors of their residences and destinations, as needed. This type of service includes several levels of assistance from opening doors and providing verbal guidance, to physical support. Persons with severe physical or mental disabilities typically use this service. Contact your local aging organizations to find out if this service is available in your area.
Public transit, aging organizations, and private agencies provide door-to-door or curb-to-curb transportation using mini-buses or small vans (vehicles for less than 25 passengers). Paratransit service often requires users to make advanced reservations but still offers a degree of flexibility and personalization in scheduling. Curb-to-curb service provides for passenger pick up and delivery at the curb or roadside; door-to-door service offers a higher level of assistance by picking up passengers at the door of their homes and delivering them to the doors of their destinations. Paratransit and van services offer reduced fares for older adults and persons with disabilities, and some providers may operate on a donation basis.
Volunteer Driver Programs:
Local faith-based and nonprofit organizations frequently have a network of volunteers who offer flexible transportation for shopping, doctors’ appointments, recreation, and other activities. One-way, round-trip, and multi-stop rides are usually available; reservations are needed. These programs are provided free, on a donation basis, through membership dues, or for a minimal cost.
Transportation Options for Older Adults