Affinity Diagram Example

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Solution to Maintaining A Successful Process
Customer Requirements
Understand Requirements
Consult customer
Interpret Customer Needs
Provide Operational Output
Identify customer
Provide Training
Know Quality Improvement Tools
Investigate Efforts
Access to Information
Employee Involvement
Break down barriers
Establish Measurement System
Develop corrective action system
Determine process capability
Define Process
Project improvement
Establish reward system
Provide job security
Staff support
Clear program goals
Create steering committee

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