"The business process transformation group provides lean six sigma training and mentoring to everyone in the organization that is interested," says Melanie Lowther, Director of BPT. "We add value by teaching new process improvement concepts and methodologies to employees as well as by sharing TCH best practices. We measure our success by the number of people signing up for our classes, and by the number completing certifications. Our value is validated by receiving invitations from executive leadership to participate in each major TCH improvement initiative."
Melinda Carter, BPT Engineer, adds, "I'm the leader for the lean six sigma training program and, as such, I develop the curriculum. The first step in improving a process is to document and understand that process. That makes the creation of a visual representation of complex processes a core tool for the BPT group."
TCH's existing tools for this - Visio®, MS Office, and even Post-it® Notes- had proven too difficult to use and the output from all, while accurate, was not as professional as TCH wanted. "People would come through training, and it would take them forever to get comfortable using Visio®," says Melinda. "Many of them never achieved the comfort level with Visio® that we expect with them. With SmartDraw, they catch on much faster, it's so intuitive and easy to use, and it looks a lot nicer. You don't have to do as much to manipulate it."