Performance Prism - Framework

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Stakeholder
Satisfaction
Investors
Customers & Intermediaries
Employees
Regulators & Communities
Suppliers
Contribution
Performance Prism
Framework
Strategies
Corporate
Business Unit
Brands/Products/ Services
Operating
Processes
Develop Products & Services
Generate Demand
Fulfill Demand
Plan & Manage Enterprise
Capabilities
People
Practices
Technology
Infrastructure
The Performance Prism is a performance measurement and management framework arising out of the work of the
Centre for Business Performance at Cranfield University in the UK.