Performance Prism - Interlinked Perspectives

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Stakeholder
Demand
Strategic
Direction
The Performance Prism:
Interlinked Perspectives
Satisfaction
Delivery
Solutions
Development
What strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
Strategies
Customers
Employees
Suppliers
Regulators
Investors
What capabilities do we need to operate and enhance these processes?
Capabilities
Processes
What critical processes do we require if we are to execute these strategies?
Who are the key stakeholders and what do they want and need?
What contributions do we require from our stakeholders if we are to maintain and develop these capabilities?
Contribution
Stakeholder
The Performance Prism is a performance measurement and management framework arising out of the work of the
Centre for Business Performance at Cranfield University in the UK.