Performance Prism - Key Questions

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Stakeholder Satisfaction
Stakeholder Contribution
Who are the key stakeholders and what do they want and need?
what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
what critical processes do we require if we are to execute these strategies?
what capabilities do we need to operate and enhance these processes?
What contributions do we require from our stakeholders if we are to maintain and develop these capabilities?
The Performance Prism: Five Key Questions for Measurement Design
The Performance Prism is a performance measurement and management framework arising out of the work of the
Centre for Business Performance at Cranfield University in the UK.

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