Value Chain Analysis - 2

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2/3 EXAMPLES

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Operations
Inbound Logistics
Outbound
Logistics
Marketing
& Sales
Services
Collection Service
Time
Request Processing
Self Return
Plant Scheduling
Plant capacity
Proximity to plant
Product Quality
Quality Expectation
Order fulfillment
Customer Visit
Ordering
Order Fulfillment
Emergency Load
On Time Delivery
Customer Pick Up
Inventory Management
Transaction Management
Reporting
EDI
Reconciliation
Audit
Invoice Accuracy
Account Management
Pricing
Pricing Structure
Total Cost of Acquisition
Invoicing
Credit process
Understanding the value
of our product
Understand what
customer needs
Customer Call Center
Problem resolution
Speed
Solution
Customer Survey
Audit variance reconciliation
Customer Location Audit